Last updated: 3 November 2026
About These Terms
These terms apply when you use this website or ring The Trusted Plumber West Kensington, 2 N End Parade, London W14 0SJ, on 07460 069834. They explain what we do, what we do not do, and who is responsible for what. Please read them alongside how we work.
Our Role
We run a telephone and web booking line. We listen to what is wrong, note your address, and look for a local plumbing company in our partner network that can attend. We are not the company that carries out the plumbing or heating work, and we do not employ the people who attend.
The Partner Company
Each partner company is independently owned and run, and is separate from us. Your agreement for the work is with that company. We text you its name and details before anyone arrives, so you know who you are dealing with. The partner decides how to carry out the job, using its own tools, staff and judgement.
Quotes and Prices
Prices are set by the partner company after it has assessed the fault, and it gives them to you in writing before work starts. We do not quote jobs, and any figures on this website are published London ranges for guidance, not offers. You are free to decline a quote. Charges that were not in the written quote should be raised with the partner.
Payment
We do not take payment, issue invoices or hold deposits for plumbing or heating work. You pay the partner company directly, on its own invoice and by its own accepted methods. Do not pay anyone claiming to collect money on our behalf, and ring us if you are asked to.
Timing
We aim to ring back promptly and to match you with the nearest suitable partner. Arrival times depend on the partner company and are not guaranteed by us, and delays caused by traffic, parking, building access or weather are outside our control.
Complaints
If you are unhappy with the work, tell the partner company first, since it carried it out and is best placed to put it right. If that does not settle the matter, ring us and we will contact the partner on your behalf and keep chasing it. We cannot promise a particular result.
Our Responsibility
Our responsibility is limited to taking your enquiry and arranging a match with a partner company, using reasonable care, to the extent the law allows. We are not liable for the partner's workmanship, pricing, materials or timing. Nothing here limits your statutory rights, or any liability that cannot lawfully be limited.
Information on This Site
Pages on this website are general information, not a diagnosis or quote for your property. Prices are published ranges, and rules about boilers, gas, drainage and conservation areas depend on your address. Always confirm what applies with the partner company and, where needed, your local council.
Your Information
When you contact us we pass your name, number, address and a description of the problem to the partner company we match you with, so it can arrange the visit. We use the same details to follow up on the job and to deal with any complaint. We do not sell your details.
Changes and Contact
We may update these terms as the service changes. The date above shows when they last changed, and using the service afterwards means you accept the current version. Questions about these terms or a booking can go to 2 N End Parade, London W14 0SJ, or 07460 069834.