07460 069834 is answered at every hour, whether water is coming through a ceiling right now or you would like a boiler looked at before winter.
What Happens When You Ring
A person answers, not a menu. The first few minutes are about the fault, your address and how to get in. We then look for the partner company that can reach you soonest, ring you back with its name and text it to you before anyone arrives.
What to Have Ready
Your postcode, the entry route (shop door, intercom, communal hall) and a photo of the problem if you can take one safely.
Water Where It Should Not Be
Close the main stopcock, often under the kitchen sink, and open the cold taps to drain the system. Switch off the immersion heater and boiler, and keep anything electrical away from the wet. In a mansion block, tell the flat below.
Check Before Anything Else
If water is near sockets or light fittings, leave the electrics off at the consumer unit and do not touch them.
A Boiler That Has Gone Quiet
Look at the pressure gauge, which should read around 1 to 1.5 bar when the system is cold, and confirm the thermostat is calling for heat. A combi that has locked out after a freezing night may only need a reset, but leave the casing closed.
If You Smell Gas
Leave, open doors and windows, avoid switches and flames, and ring 0800 111 999 first.
From the Call to a Written Quote
The partner company diagnoses the fault, gives you a quote in writing, does the work, invoices you directly and takes payment itself. We handle no payment or invoices. Afterwards you can ring us if you need the job chased.
Our Address
2 N End Parade, London W14 0SJ, on North End Road.
The Streets We Know
- West Kensington (W14): Victorian terraces around Gunterstone Road and Palliser Road, plus the market street itself
- Barons Court: mansion blocks in three conservation areas. See Barons Court
- Olympia: heavy event traffic on Hammersmith Road. See Olympia
- Brook Green: Victorian townhouses split into flats. See Brook Green
If your address is outside that patch, say so on the call and we will say honestly what we can arrange.
Why an Early Ring Helps
A weeping joint is a washer; the same joint left over a weekend is a ceiling. Go back to the home page, see every service, or start with emergency plumbing and burst pipe repair.
Frequently Asked Questions
What is the quickest way to reach you?
Ring 07460 069834, which is answered 24 hours a day. A call is faster than a form because we can ask about the fault straight away and start looking for a partner company while you are still on the line. The form suits non-urgent enquiries such as a bathroom quote, a boiler service or a question you would rather write down.
What will you ask me on the phone?
We will ask what is happening, your address, how a visitor gets in, and whether water is escaping or there is any smell of gas. For a boiler we will ask the make and any error code. For a flat, we will ask who owns the building. The answers decide which partner company suits the job, so the more you can tell us, the better the match.
How do I get in if I live in a flat over a shop?
Tell us at the start, because many North End Road flats are reached through a shop door or an entry-phone rather than a street door. If the shop will be closed, say so. We pass the access details to the partner company, and if the stalls outside are blocking the kerb, say that too. Nothing wastes a call-out like a bell that nobody answers.
Do you answer on bank holidays and overnight?
Yes, every hour of every day, including Christmas Day and the early hours of a Sunday. Out-of-hours work usually costs more than daytime work in London, with published guides putting a night-time call-out at roughly £150 to £250 against £80 to £150 by day. The partner company states its own price in writing before it begins.
Will you give me a price on the phone?
We do not quote jobs ourselves, because nobody can price a fault they have not seen. What we can do is point to published London ranges so you know what is reasonable, and promise that the partner company gives you a written quote before starting. If a quote is far above the ranges, ask the partner to explain the difference.
Where are you based and what areas do you cover?
We work from 2 N End Parade, London W14 0SJ, and cover West Kensington, Barons Court, Olympia and Brook Green, with North End and Kensington taken by arrangement. That is mostly W14, with edges into W6 and W8. Olympia and Kensington can fall under the Royal Borough of Kensington and Chelsea, so give your full address and we will confirm what we can arrange.
What if I smell gas?
Do not use light switches or naked flames, open doors and windows, and leave the property. Then ring the National Gas Emergency number, 0800 111 999, which is free and answered at all hours. That call comes before ours. Once you are safe outside and the network has made the situation secure, ring 07460 069834 and we will arrange the repair work.
Can I book a boiler service or a bathroom quote instead of an emergency?
Yes, through the same number or the form. A boiler service is published at roughly £90 to £150 in London, and a fully fitted UK bathroom is typically £4,500 to £11,000, with London usually dearer. The partner company confirms its own figures in writing. Planned work is easier to fit around you, so tell us which days and times suit.
Who will I deal with after I ring?
You deal with us on the call and with the partner company on the day. The partner is an independently owned local business that quotes, does the work, invoices you and takes payment directly. We text you its name before anyone arrives and stay reachable afterwards, so if the repair does not hold you ring us and we chase it.
How do I complain if something goes wrong?
Raise it with the partner company first, since it did the work and is best placed to put it right. If you cannot settle it, ring 07460 069834 and tell us what happened and when. We contact the partner on your behalf and keep chasing. We will not promise a particular outcome, but you will not be left with nobody to ring.
